Customer Experience, Worldwide, Full-time

Key Account Manager (M/F/D)

Your duties:

Responsible for setting up and leading a customer onboarding team
Build and maintain strong relationships with our customers ensuring an excellent customer experience on a daily basis
Onboard new customers and walk them through the implementation process to ensure a successful product and proper usage
Understand the customer’s perspective and their business and use cases to identify and assess future needs
Become a trusted advisor and proactively promote the use of our applications
Optimize existing onboarding processes for the clients
Full responsibility for internal quality management to ensure customer satisfaction
Participation in the creation of training materials, e.g. help center articles or explanatory videos
Participation in fine-tuning our applications based on client feedback and needs

Your profile:

Experience in B2B software environment
Strong communicator with excellent problem-solving skills
Software affinity
Experience in working with communications teams, HR, and executives is a plus
Capable of managing different stakeholders
Self-starter, a true team player with a lot of passion, sense of humor, and enthusiasm
Excellent organizational skills
Excellent communication and written skills in English
Advanced knowledge of German
Understanding of HR domain is a plus

We offer:

We offer you an opportunity to work in innovative projects in an award-winning start-up, shaping the still young market of HR data analytics, a chance to take responsibility, and the creative freedom to develop your ideas. This goes hand in hand with a diverse range of tasks and an authentic team spirit featuring events like get-togethers, team building workshops, or the yearly summer party.

About us:

HRForecast is a Germany-based HR tech startup. We are based in Munich and Bremen (Germany), Kyiv (Ukraine) and Singapore. Working at HRForecast, it’s not just doing another job. You’ll have limitless opportunities to deliver your best results. Bring the passion to create, take ownership, and use logic and ability to execute. We look for natural self-starters who handle things from start to finish and who are eager to learn.

Apply now